Job Description

Flysafair careers – Manager: Regional Airport Operations

Manager: Regional Airport Operations – Purpose of the Role

The Manager: Regional Airport Operations is responsible for overseeing and optimising all operational, financial, and service delivery activities across regional airports. The role ensures regulatory compliance, strong service provider performance, cost control, and a consistently high-quality passenger experience while upholding the FlySafair brand.

Key Responsibilities

Operational and Financial Management

• Manage and authorise purchases and invoices related to Passenger Services, Crew, and Technical operations

• Control and manage costs arising from delays, disruptions, and missed connections

• Motivate for and manage additional contracts related to operational purchasing

• Coordinate and manage delay handling and disrupted operations across regional stations

Service Provider and Stakeholder Management

• Manage relationships with external service providers to ensure alignment with FlySafair standards

• Monitor service level agreement compliance for staff and equipment

• Attend to common interest matters and operational escalations

• Provide guidance and oversight to external service providers and internal departments

Compliance, Safety, and Governance

• Ensure adherence to company policies, procedures, and relevant legislation, including airside, ground safety, and labour regulations

• Ensure Local Emergency Response Action Plans are in place in collaboration with internal safety teams

• Coordinate and oversee scheduled audits to ensure the highest service and safety standards

• Ensure compliance with IOSA and ISAGO audit requirements

Airport Representation and Committees

• Represent FlySafair Operations at Airline Operators Committee forums via service providers

• Represent the business at local Baggage, Security, Safety, and Bird & Wildlife Committees

• Build and maintain strong relationships with charter operators and motivate for charter opportunities

Passenger Experience and Brand Management

• Ensure a smooth, safe, and positive passenger journey across all regional airports

• Promote customer service KPIs and Net Promoter Score objectives

• Engage directly with passengers to address complaints and feedback received through NPS platforms

• Uphold and protect the FlySafair brand, reputation, and service promise

Operations Oversight

• Oversee passenger handling, ramp operations, baggage handling, and ticket sales functions

• Manage ticket sales reconciliation at regional airports

• Address unresolved operational issues with financial or reputational impact, including inadmissible passengers

Minimum Requirements

• Grade 12 or equivalent

• Minimum of 10 years’ aviation experience, with at least 5 years in a management role

Qualifications and Experience (Advantageous)

• Diploma or Degree in Travel, Tourism, or Aviation

• Experience in passenger handling, baggage handling, cargo handling, and non-scheduled operations

• Experience with commercial ground handling agreements

• Strong knowledge of commercial airline operations and regulatory environments

Personal Attributes

• Professional with high integrity

• Empathetic, patient, and customer-focused

• Self-motivated and able to work independently

• Goal-oriented with a positive attitude

• Resilient and able to manage changing priorities and high-pressure operational environments

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