Permanent Assistant Floor Manager – Clicks Group Careers
Job Description
Clicks Group Careers – Assistant Floor Manager
Assistant Floor Manager
Company: Clicks Group Careers
Job Purpose:
Support the Store Manager in ensuring the efficient operation of the store while delivering service excellence. Drive sales, build customer loyalty, and contribute to achieving sales, profit, and compliance targets, enhancing the brand’s competitive advantage.
Key Responsibilities:
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Drive store financial performance by maximising sales through promotions, cross-selling, up-selling, and exceptional customer service.
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Execute all operational activities including expense management, stock control, shrinkage prevention, housekeeping, and administration.
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Maintain in-store visual merchandising standards, ensuring presentation and promotions align with the brand image.
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Motivate and guide staff to achieve targets and performance goals, effectively managing the team in the Store Manager’s absence.
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Assist with daily staff scheduling in line with the Group’s labour policy and ensure departments are appropriately staffed.
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Implement customer service initiatives that enhance the shopping experience, foster loyalty, and meet club card participation targets.
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Complete administrative responsibilities efficiently, including weekly time and attendance and employee record submission to HR.
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Promote the brand as the first-choice health and beauty retailer by embodying and driving company values.
Minimum Requirements:
Education & Experience:
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Grade 12 (essential)
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Relevant Retail/Business Management qualification (essential for external applicants)
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Degree in Retail/Business Management (desirable)
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Minimum 1 year in an assistant store management role in retail/FMCG or successful completion of the Clicks Trainee Store Management Programme
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Experience in financial management, including budgets, profit and loss statements, and financial ratios
Knowledge & Skills:
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Understanding of financial management principles
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Retail/FMCG operations knowledge, merchandising, and promotions
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Stock, cost, risk, and compliance management
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Customer service excellence
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Labour legislation and industrial relations practices
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People management and competency-based interviewing
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Numeracy and planning skills
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Results-driven with strong problem-solving abilities
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Strong customer orientation and communication skills
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Computer literacy
Core Competencies:
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Following instructions and procedures
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Planning and organising
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Delivering results and meeting customer expectations
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Working with people
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Analysing and problem-solving
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Leading and supervising
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Entrepreneurial and commercial thinking
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Coping with pressure and setbacks
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