Permanent Support Engineer | Babble Cloud Vacancies
Job Description
Babble Cloud Vacancies – Support Engineer L3
Location: Johannesburg, Gauteng
Company: Babble Cloud
Job Type: Permanent
Job Sector: Information Technology
Company Description
Why Babble?
Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world’s leading providers.
We are specialists in:
- Microsoft Modern Work
- Cybersecurity
- Contact Centre Technology
- Mobile Solutions
- Communications & Connectivity
With nearly 15,000 customers, we’re just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions.
Join us on this exciting journey and let’s achieve greatness together!
Job Description
Join Our Dynamic Team as a Support Engineer L3
Are you passionate about IT? Do you thrive in a fast-paced, innovative environment? At Babble, we’re on a mission to be our customer’s most trusted advisor for cloud-based technologies. We’re looking for passionate and talented individuals to join our dynamic team as a Support Engineer L3.
What will you be doing?
Operating as a predominantly desk-based technician, you will provide world-class service and support for clients and colleagues, troubleshooting and diagnosing IT issues within SLAs, delivering Remote support, and assisting in the monitoring and maintenance of computer systems and networks.
Accountabilities and Deliverables:
- Resolve escalations from other service desk teams requiring advanced expertise.
- Maintain accurate and detailed case documentation.
- Proactively manage your ticket queue to exceed customer expectations and SLAs.
- Efficiently troubleshoot and diagnose IT issues to minimize client downtime.
- Complete and update technical documentation.
- Mentor and train colleagues to enhance team expertise.
Core Competencies:
- Expert knowledge of Microsoft 365 services and administration/troubleshooting.
- Expert knowledge of Microsoft Windows Server and associated roles/services.
- Proficiency in Microsoft Azure or other cloud technologies.
- Strong expertise in endpoint protection platforms and anti-virus management.
- Experience with network technologies, including routers, switches, and firewalls.
- Experience with spam filtering solutions.
- Hands-on experience with virtualization (Hyper-V or VMware).
- Backup & Disaster Recovery knowledge.
- SAN/Storage experience (desirable).
- Scripting/Automation skills (desirable).
What else looks good for this role?
- Friendly, confident, and comfortable liaising with end users at all levels.
- Strong written and verbal communication skills.
- Excellent troubleshooting and technical problem-solving abilities.
- Keen attention to detail for accurate issue documentation.
- A proactive, determined, and persistent approach to resolving challenges.
- Ability to work independently and collaboratively within a team.
- Eagerness to learn and research solutions when needed.
Qualifications
- Previous experience in a senior service desk role is essential.
- Experience in a managed services environment is advantageous.
- Proficiency in handling complex technical problems across multiple technologies.
Additional Information
Why work for Babble?
- Risk cover including Life Cover, Critical Illness Cover, funeral benefits, and some Disability benefits.
- 22 days holiday plus UK Bank Holidays, increasing with tenure.
- 5% allowance toward Medical Aid.
- 9-day fortnight schedule—every other Friday off.
- UPS provided for power backup during load shedding.
- Babble-issued laptop.
- Annual company celebrations.
Home-Working Policy
- This is a home-based role requiring a stable internet connection.
- You must have a reliable solution for load shedding to ensure uninterrupted work (public spaces are not permitted).
- A suitable home office setup, including a desk and chair in a quiet workspace, is required.
The Recruitment Journey
We aim to fill this role swiftly but ensure we hire the right candidate. The process includes an initial screening call, followed by a Teams interview and possible follow-up assessments, depending on role requirements.
Direct Candidates Only
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How to Apply
To apply for this position, click the “Apply Now” button or follow the specific instructions provided in the job description. Ensure that your CV and supporting documents are up to date and relevant to the position.
Please note: This job posting may be closed at any time by the employer, either due to internal recruitment policies, legal requirements, or once a suitable candidate has been found. We encourage you to apply as early as possible.
Only shortlisted candidates will be contacted.
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