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10 Aug
2025
Permanent Universal Advisor | FirstRand Vacancies
Job Description
FirstRand Vacancies – Universal Advisor Pipeline
Location: Nelspruit, Mpumalanga
Company: FirstRand
Job Type: Permanent
Job Sector: Customer Service
Universal Advisor Pipeline
Job Description
Deliver exceptional customer experiences by understanding and addressing customer needs with tailored product solutions. Guide customers to the right channels, including eChannels and Self Service, while following policies and procedures.
Key Responsibilities
- Engage customers with our brand promise of “how can we help you?” in every interaction.
- Communicate clearly, offering helpful solutions and products aligned to customer needs.
- Uphold ethical standards in all actions.
- Adhere to Treating Customers Fairly (TCF) principles.
- Identify and recommend relevant products to meet customer needs, including cross-selling opportunities.
- Drive channel optimisation by encouraging digital and self-service solutions.
- Support cost efficiency through mindful service delivery.
- Migrate customers to eChannels to enhance convenience.
- Follow business guidelines and understand risk implications of decisions.
- Execute transactions efficiently while delivering outstanding customer service.
- Embody organisational values in all interactions.
- Take ownership of performance, growth, and career development.
- Complete required training and upskill via eCareers.
- Collaborate with the team to achieve shared success.
- Adapt to evolving business and customer needs.
Job Details
Application Closing Date
30/09/25
FirstRand is committed to Employment Equity. We encourage candidates with disabilities to voluntarily disclose this information, which will remain confidential unless legally required.
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