Permanent Team Leader Quality Assurance & Insights | Capitec Bank Vacancies
Job Description
Capitec Bank Vacancies – Team Leader: Quality Assurance & Insights – Operational Delivery
Location: Bellville, Cape Town
Company: Capitec Bank
Job Type: Permanent
Job Sector: Quality Assurance & Operations
Team Leader: Quality Assurance & Insights – Operational Delivery
Company: Capitec Bank
We’re seeking energetic, self-motivated individuals passionate about making an impact in the banking sector. Join us by following these steps:
- Explore life at Capitec and complete a short assessment.
- Finalize your application by clicking apply below.
Purpose Statement
To lead a functional team in Operational System Support, driving prioritization and oversight of work within the Business Support Center. Deliver expert insights that enhance decision-making and improve service delivery, aligning with the goals and standards of the Operational System Support Department.
Experience
Minimum/Ideal:
- 3 – 5 years in Quality Management or related field within an innovative environment.
- 3 years leading a team in a fast-paced setting.
Function-Specific Experience:
- Stakeholder relationship engagement and management.
- High-performing delivery in a continuous development environment.
- Managing large teams and complex projects.
- Proficiency in Amazon Connect or similar speech analytics tools.
Qualifications (Minimum):
- Grade 12 National Certificate/Vocational.
- Relevant qualification in Business Administration or Project Management.
Qualifications (Ideal):
- Bachelor’s Degree in AWS Data Analytics or Project Management.
- IT-related degree.
Knowledge
Minimum/Ideal:
- Regulatory and compliance standards in operations.
- Basic data analytics.
- Leadership and people management principles.
- Operations management, stakeholder/client engagement.
- HR processes and client service practices.
- Collaboration with third-party providers.
Skills:
- Analytical & Problem-Solving
- Attention to Detail
- Communication & Presentation
- Proficiency in MS Office
- Decision-Making & Influencing
- Interpersonal & Relationship Management
- Leadership & Negotiation
- Planning & Coordination
- Project Management
- Reporting
Conditions of Employment:
- Clear criminal and credit record.
Capitec embraces diversity and strives to meet employment equity objectives. Join us in shaping the future of banking!
APPLY NOW
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