Job Description

Clicks Group Careers – Store Manager – Alberton

Clicks Group is seeking a Store Manager to lead and manage all store operations, drive sales performance, and deliver a consistently exceptional customer experience. This role is key to ensuring the store operates efficiently, remains financially sound, and aligns with the company’s brand standards and strategic goals.

The Store Manager will be responsible for achieving financial targets by driving sales, tracking performance metrics daily, weekly, and monthly, and taking proactive measures when needed. Operational efficiency is crucial, including managing expenses, overseeing stock control, minimizing shrinkage, and ensuring high standards of housekeeping and administration.

This role also ensures that visual merchandising and promotional displays are executed according to brand standards, creating a visually appealing and customer-centric store environment. The Store Manager will lead the recruitment, development, and motivation of employees to ensure a high-performing and engaged team capable of meeting business objectives.

Effective scheduling and staffing in line with labour policies are essential, along with accurate HR administration including time and attendance, and recordkeeping. The Store Manager will also be responsible for executing customer service initiatives, handling customer concerns, and promoting loyalty through ClubCard engagement.

This position involves maintaining relationships with key stakeholders such as centre managers, suppliers, and distribution centres to ensure smooth operations and the achievement of business goals. The Store Manager must remain informed about customer trends and competitor activity to identify opportunities and stay ahead in the market.

A key aspect of the role is fostering collaboration between store, pharmacy, and clinic teams to ensure a seamless and integrated experience for customers. The Store Manager is also expected to cultivate a performance-driven culture that supports customer satisfaction, employee engagement, and business growth.

Knowledge Requirements:

• Strong understanding of financial management in a retail environment

• In-depth knowledge of retail or FMCG operations, including merchandising and promotions

• Stock control, risk mitigation, and compliance procedures

• Excellent customer service practices

• Labour legislation and employee relations

• Competency-based interviewing techniques

Required Skills:

• Strong leadership and team management

• Target-driven with a results-focused approach

• Planning, organisation, and problem-solving

• Excellent communication and interpersonal skills

• Strong customer orientation

• Financial acumen and computer literacy

Core Competencies:

• Leading and supervising teams

• Planning and organising work effectively

• Delivering results and meeting customer expectations

Additional Competencies:

• Entrepreneurial thinking and commercial awareness

• Decisiveness and action orientation

• Team collaboration and interpersonal effectiveness

• Analytical thinking

• Resilience under pressure

Minimum Requirements:

• Minimum of 2 years’ experience in a store management role within retail or FMCG, or successful completion of the Clicks Trainee Store Management Programme

• Experience in financial management including budgeting and profit and loss reporting

Education:

• Essential: Grade 12 with at least 50% in Maths and English

• Essential: Relevant degree or diploma in retail, finance, pharmacy, or a related field (for external applicants)

This is an exciting opportunity for a driven and experienced Store Manager to take the lead in a dynamic retail environment. Join Clicks Group and play a vital role in delivering value to customers while growing your leadership career.

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