Permanent Contractor Coordinator | Herotel Vacancies
Job Description
Herotel Vacancies – Contractor Coordinator – Networks
Location: Kroonstad, Free State
Company: Herotel
Job Type: Permanent
Job Sector: Telecommunications
Job Title: Contractor Coordinator – Networks
Company: Herotel
Location: Kroonstad
Applications are invited for the Contractor Coordinator – Networks position at Herotel.
PURPOSE OF THE ROLE
The Contractor Coordinator – Networks (CCN) will lead and manage Contractor operational teams in a designated area, ensuring high-quality field work on infrastructure and customer premises. This role involves close collaboration with other CCNs, Area Managers, and the Networks Manager to achieve regional objectives.
Key Responsibilities
Area
- Manage the physical network infrastructure in the assigned area, ensuring proper deployment, maintenance, and customer installations.
- Act as custodian of the network from the POP to customer premises, ensuring Contractor compliance with Herotel standards.
- Collaborate with the Area Manager to enhance customer network experience.
Management
- Translate business and tactical goals into operational plans, including monthly standardised plans.
- Participate in Level 2 Value Chain MOS collaboration to resolve operational challenges.
- Oversee Contractor management by:
- Developing and executing daily standardised plans.
- Ensuring Contractor teams have necessary tools, equipment, vehicles, and safety resources.
- Assigning clear daily task expectations (speed, quality, cost, safety).
- Measuring performance via KPIs (SQSCT) and QC protocols, implementing corrective actions.
- Reporting on metrics, KPI trends, and resolutions.
- Upholding partnership agreements with customers and suppliers.
- Conducting training and coaching for Contractor teams.
- Facilitating daily Level 1 MOS meetings to address operational triggers.
Leadership
- Receive tactical guidance from Network & Commercial Managers and functional leadership from the Regional Network Manager.
- Align with governance, policies, and best practices set by the Networks Manager and specialists.
- Mentor Contractors to improve performance and alignment with Herotel’s values.
- Ensure cross-functional and inter-regional alignment.
Key Outputs
- Develop operational and daily execution plans for Contractors.
- Guarantee resource availability for Contractor success.
- Train and coach Contractors to enhance efficiency.
- Prioritise critical tasks and eliminate non-value-added activities.
- Leverage data-driven decision-making.
- Lead MOS collaboration in sync with national processes.
- Foster Herotel’s business culture within the team.
- Report on Contractor performance, triggers, and resolutions.
- Achieve network goals for the assigned area.
Experience & Skills Required
Experience
- Minimum 5 years in a telecommunications technical environment.
Skills & Competencies
- In-depth knowledge of Herotel’s network infrastructure.
- Strong leadership, conflict resolution, and communication skills.
- Ability to handle stress and support team resilience.
- Proficiency in management (planning, organizing, leading, controlling).
- Clear verbal and written communication.
- Familiarity with industry standards and best practices.
- Results-driven with analytical problem-solving abilities.
- Sound judgment and adaptability.
- Knowledge transfer and coaching capabilities.
- Valid driver’s license and willingness to travel.
Education Requirements
- Grade 12.
- Bachelor’s Degree/Diploma in a relevant field (advantageous).
Additional Notes
- Preference given to Previously Disadvantaged Individuals per Herotel’s Employment Equity Plan.
- CV submission constitutes consent to process personal information for application purposes. Refer to our Privacy Policy for details.
么 - Unsuccessful applicants will not be contacted after 4 weeks.
APPLY NOW
How to Apply
To apply for this position, click the “Apply Now” button or follow the specific instructions provided in the job description. Ensure that your CV and supporting documents are up to date and relevant to the position.
Please note: This job posting may be closed at any time by the employer, either due to internal recruitment policies, legal requirements, or once a suitable candidate has been found. We encourage you to apply as early as possible.
Only shortlisted candidates will be contacted.
111 total views, 2 today