Permanent Online Sales Support Consultant | InVisionHR Vacancies
Job Description
InVisionHR Vacancies – Online Sales Support Consultant
Location: Cape Town, Western Cape
Company: InVisionHR
Job Type: Permanent
Job Sector: Sales
Online Sales Support Consultant – InVisionHR
Summary
Join InVisionHR as an Online Sales Support Consultant, where you will manage inbound customer communication via Respond.io, including WhatsApp Business, web chat, and social platforms. Your role will involve direct customer engagement, order quoting, sales follow-ups, and maintaining high digital communication standards. Additionally, you will provide occasional support for Takealot and Amazon sales operations, ensuring seamless collaboration within the Online Sales Department.
Reports to: Sales Supervisor (Online)
Location: Stikland, Cape Town
Schedule: Monday – Friday, 08:00–16:30
Salary: Market-related and commensurate with experience
Responsibilities
Customer Communication – Respond.io
- Manage all inbound messages via WhatsApp, website chat, and social platforms using Respond.io.
- Respond to clients professionally, efficiently, and in alignment with InVisionHR’s brand voice.
- Issue quotes, product links, invoices, and voice notes directly through chat as needed.
- Follow up with potential customers to encourage purchase completion.
- Accurately record and tag interactions for reporting.
- Escalate unresolved or complex queries to the relevant departments.
- Ensure no customer inquiries or leads go unanswered.
Sales Support – General
- Create and send quotes and invoices based on Respond.io interactions.
- Arrange delivery or courier services upon sale confirmation.
- Provide tracking details, tax invoices, and post-sale confirmations.
- Conduct post-sale follow-ups to ensure satisfaction and foster repeat business.
- Assist the Online Sales Supervisor with sales reports and data analysis.
Platform Support – Takealot & Amazon (Occasional)
- Support basic operations on Takealot and Amazon when required.
- Assist with stock listings, order processing, and return coordination during peak periods.
- Monitor and address support tickets as delegated.
Administration & Team Support
- Respond to sales leads via email, phone, WhatsApp, and Respond.io professionally.
- Log all orders and quotes accurately.
- Assist team members with administrative or sales overflow tasks.
- Participate in team meetings, training sessions, and updates.
- Maintain detailed and organized records of customer interactions.
Requirements
- 1–2 years of experience in customer service or online sales support.
- Familiarity with Respond.io or similar CRM/chat management tools.
- Experience with Takealot, Amazon, or e-commerce platforms is advantageous.
- Excellent written and verbal communication skills.
- Proficiency in MS Office/Google Workspace.
- Knowledge of catering/hospitality equipment (beneficial but not required).
Competencies
- Professional, friendly, and engaging communication style.
- Strong organizational skills and attention to detail.
- Self-motivated and highly proactive.
- Comfortable managing fast-paced digital interactions.
- Solution-oriented and composed under pressure.
- Tech-savvy with a willingness to learn new systems.
- Collaborative and team-focused mindset.
If you meet these qualifications and are excited to grow within a dynamic sales team, apply today to join InVisionHR as our next Online Sales Support Consultant.
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How to Apply
To apply for this position, click the “Apply Now” button or follow the specific instructions provided in the job description. Ensure that your CV and supporting documents are up to date and relevant to the position.
Please note: This job posting may be closed at any time by the employer, either due to internal recruitment policies, legal requirements, or once a suitable candidate has been found. We encourage you to apply as early as possible.
Only shortlisted candidates will be contacted.
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