Permanent Store Manager – Clicks Group Careers
Job Description
Clicks Group Careers – Store Manager
Store Manager
Company: Clicks Group Careers
Job Purpose:
Lead and manage store operations to ensure efficient performance, exceptional service, and achievement of sales, profit, and compliance targets, creating a competitive advantage for the brand.
Key Responsibilities:
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Drive store financial performance by maximising sales, monitoring daily targets, implementing weekly and monthly plans, and taking proactive corrective action.
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Manage all operational activities including expenses, stock control, shrinkage prevention, housekeeping, and administration.
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Oversee in-store visual merchandising, ensuring presentation and promotional standards align with the brand image.
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Recruit, develop, and motivate employees, building capacity and capability to meet current and future business needs.
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Schedule staff in line with the Group’s labour policy to ensure departments are appropriately staffed.
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Ensure all administrative tasks are completed efficiently, including weekly time and attendance and employee record submissions to HR.
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Implement customer service initiatives, taking corrective action to enhance the customer experience, drive loyalty, and achieve club card participation targets.
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Build and maintain strong working relationships with stakeholders, including centre managers, suppliers, and distribution centres, to achieve business objectives.
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Monitor customer trends, demographics, and competitor activity to capitalise on business opportunities.
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Promote cohesion and integration between store operations, pharmacy, and clinic teams.
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Drive a high-performance culture that enhances employee engagement, customer satisfaction, and shareholder value.
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Support the Group’s vision to be the customer’s first-choice health and beauty retailer by embodying and promoting company values.
Minimum Requirements:
Education & Experience:
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Grade 12 with 50% in Maths and English (essential)
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B. Degree or Diploma in Retail, Finance Management, Pharmacy, or related field (essential for external applicants)
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Minimum 2 years’ experience in a store management role within retail/FMCG or successful completion of the Clicks Trainee Store Management Programme
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Financial management experience, including budgets, profit and loss statements, and financial ratios
Knowledge & Skills:
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Strong understanding and application of financial management principles
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Retail/FMCG operations expertise, with knowledge of merchandising and promotions
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Knowledge of stock, cost, risk, and compliance management procedures
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Customer service excellence and labour legislation awareness
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Competency-based interviewing and managerial skills
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Results-driven with strong planning, organisational, and problem-solving abilities
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Customer-focused with excellent communication skills
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Computer literacy and strong financial acumen
Core Competencies:
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Leading and supervising teams
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Planning and organising
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Delivering results and meeting customer expectations
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Entrepreneurial and commercial thinking
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Decision-making and initiative
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Working effectively with people
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Analytical thinking
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Coping with pressures and setbacks
This position offers the opportunity to lead a high-performing store team while driving sales growth and delivering an exceptional customer experience.
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