Job Description

Clicks Group Careers – Pharmacy Manager

Pharmacy Manager

Company: Clicks Group Careers

Job Purpose:
Lead and manage the dispensary and clinic operations to deliver high standards of pharmaceutical care, ensuring accurate and safe dispensing, professional advice, compliance, and achievement of sales targets.

Key Responsibilities:

• Provide high-quality pharmaceutical care, including accurate dispensing, generic substitution, and professional counselling, in line with Clicks’ standards, good pharmacy practice, and SAPC regulations.

• Manage all operational activities of the dispensary, including stock control, shrinkage prevention, housekeeping, and administration, ensuring compliance with merchandising standards and regulatory requirements.

• Ensure operational viability through sound financial management, focusing on dispensary and clinic targets, managing expenses, and taking proactive corrective action.

• Lead, motivate, and develop employees, including learners and interns, to build capacity and capability to meet current and future business needs.

• Schedule staff according to labour policies, ensuring departments are fully staffed, and manage weekly time, attendance, and HR record submissions.

• Implement customer service initiatives that enhance the patient experience, drive loyalty, and achieve club card participation targets.

• Promote integration and collaboration with the clinic and healthcare aisle to offer customers a complete healthcare solution.

• Drive cohesion between store operations, pharmacy, and clinic teams to ensure consistent service delivery.

• Foster a high-performance culture that supports employee engagement, customer satisfaction, and shareholder value.

• Support the Group’s vision to be the customer’s first-choice health and beauty retailer by living and promoting company values.

Knowledge:

• SAPC regulations and legal requirements

• Ethical working practices and compliance

• Stock, cost, risk, and compliance management

• Patient care and professional counselling

• Customer service excellence

• Labour legislation and industrial relations practices

• Financial management principles

• Competency-based interviewing

Skills:

• Managerial, tutorship, and coaching skills

• Results-driven with strong planning and organisational abilities

• Problem-solving and decision-making skills

• Strong customer orientation and interpersonal skills

• Computer literacy and financial acumen

Core Competencies:

Essential:

• Leading and supervising

• Delivering results and meeting customer expectations

• Planning and organising

Desirable:

• Relating and networking

• Coping with pressures and setbacks

• Entrepreneurial and commercial thinking

• Working with people

• Adhering to principles and values

Minimum Requirements:

Experience:

• Minimum 2 years’ experience post-community service

• Minimum 1 year people management experience

• Registration as Responsible Pharmacist with SAPC

Desirable:

• Retail pharmacy experience

• Unisolve system experience

This role offers the opportunity to lead pharmacy operations, develop high-performing teams, and deliver exceptional patient care within a dynamic retail environment.

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