Permanent Learning Facilitator | Momentum Group Vacancies
Job Description
Momentum Group Vacancies – Learning Facilitator – Metropolitan Client Services & Operations
Location: Bellville, Cape Town
Company: Momentum Group
Job Type: Permanent
Job Sector: Education and Training
Job Title: Learning Facilitator – Metropolitan Client Services & Operations
Company: Momentum Group
Position Type: Permanent
Reference Number: MMH250813-6
Closing Date: 2025/09/10
Location: Bellville, Western Cape, South Africa
Remote Opportunity: Some of the time
Introduction
Metropolitan is a leading financial services brand with a 125-year legacy of empowering communities across Africa. We provide affordable financial wellness solutions, including insurance, health coverage, savings, and retirement products, serving clients in South Africa and seven other African countries.
Role Purpose
As a Learning Facilitator, you will drive performance and service excellence across our Services & Operations division (Call Centre, Client Services, Premium Management, Client Care). This hands-on role covers the full learning cycle—design, delivery, tracking, and measurement—requiring expertise in facilitation, microlearning, and end-to-end learning execution. Success depends on translating business needs into impactful, measurable solutions while collaborating with the broader L&D team.
Requirements
- Relevant degree/diploma in Learning & Development, ODETDP, or equivalent.
- Minimum 3 years of facilitation experience.
- Instructional design experience (advantageous).
- Proven ability to design operational/service-focused learning programs.
- Strong business acumen and proficiency in MS Office, data analysis, and report writing.
- Self-driven with problem-solving skills and resilience under pressure.
- Experience in service environments (preferred).
Duties & Responsibilities
Develop Learning Content
- Design engaging, needs-based learning interventions, including microlearning and process guides.
- Create assessments aligned with the Kirkpatrick model to measure impact.
- Maintain quality standards and align content with organizational branding.
- Optimize existing materials to avoid duplication.
Deliver Learning & Manage Experience
- Schedule and facilitate training (systems, soft skills, refreshers) with minimal operational disruption.
- Ensure adherence to learning objectives and quality standards.
- Manage end-to-end program execution, including logistics and stakeholder engagement.
- Mitigate risks and collaborate with L&D peers for seamless support.
Client & Learner Engagement
- Build stakeholder relationships and act as a trusted learning advisor.
- Address queries promptly and analyze trends for continuous improvement.
- Oversee training facilities and vendor partnerships (venues, catering).
Measure Learning ROI
- Analyze data to generate insights and track performance improvements.
- Apply the Kirkpatrick model to evaluate impact.
- Manage budgets and provide feedback to enhance L&D initiatives.
Competencies
- Business Acumen
- Client Commitment
- Results-Driven
- Innovation & Change Leadership
- Collaboration
- Influence & Impact
- Self-Awareness
- Diversity & Inclusiveness
Policy
We promote Employment Equity, diversity, and inclusion. Applications from people with disabilities are encouraged.
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How to Apply
To apply for this position, click the “Apply Now” button or follow the specific instructions provided in the job description. Ensure that your CV and supporting documents are up to date and relevant to the position.
Please note: This job posting may be closed at any time by the employer, either due to internal recruitment policies, legal requirements, or once a suitable candidate has been found. We encourage you to apply as early as possible.
Only shortlisted candidates will be contacted.
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