Permanent Support Analyst | MRI Software Vacancies
Job Description
MRI Software Vacancies – Support Analyst
Location: Cape Town, Western Cape
Company: MRI Software
Job Type: Permanent
Job Sector: Information Technology
Join MRI Software as a Support Analyst in Cape Town!
Since 1971, MRI Software has delivered innovative real estate software solutions that transform how people live and work. Our success is powered by exceptional employees like you who share our passion for excellence.
At MRI, we believe in working hard and playing hard. Our commitment to client success, employee growth, and a vibrant workplace makes us special. We’re dedicated to creating an environment where you love coming to work every day, supported by industry-leading perks and a culture that values teamwork and innovation.
Together with our global family of employees, customers, and partners, we’re shaping the future of real estate technology—digitally and boldly.
Role Overview
We’re seeking a Support Analyst to join our Cape Town team. You’ll resolve customer queries by analyzing software issues, providing solutions, and engaging with clients via phone and our online system. Your troubleshooting skills, empathy, and deep software knowledge will ensure exceptional client experiences.
This role focuses on Qube PM, and full training will be provided on our systems and infrastructure.
Key Requirements:
- 2-3 years of experience in a customer-facing role
- Strong interpersonal skills and patience
- Excellent written and verbal communication
- Ability to multitask and work under pressure
- Sharp problem-solving abilities
- Professional demeanor
- Fluency in English
- Proficiency in Microsoft Office
- Effective time management
Preferred Qualifications:
- Familiarity with MRI products
- Knowledge of the property or software industry
- Understanding of accounting practices
- Technical proficiency
Why You’ll Love Working Here:
Recognition & Rewards:
- Monthly prize draws based on client feedback
- Support-centric giveaways for outstanding performance
Perks & Culture:
- Office breakfasts, quarterly lunches, and virtual social events
- Employee-led groups like DEI committees and Women & Allies
- Medical Aid Scheme for peace of mind
- Competitive Personal Pension plan
- Generous Parental Leave policy
- 25 days of annual leave + public holidays
- 16 hours of flexible “Flex Time Off”
Growth & Flexibility:
- Tuition reimbursement for professional development
- Work from anywhere in the world for 2 weeks per year
Join a Global Leader in PropTech
MRI Software is a trailblazer in real estate technology, and your talent is key to maintaining our high standards and driving innovation.
Are You Ready?
If you thrive in a dynamic, inclusive environment where diversity and excellence go hand in hand, we want you on our team. Apply today and be part of MRI’s exciting journey!
MRI Software is committed to diversity, equality, and inclusion. We welcome applicants of all backgrounds, experiences, and identities.
APPLY NOW
How to Apply
To apply for this position, click the “Apply Now” button or follow the specific instructions provided in the job description. Ensure that your CV and supporting documents are up to date and relevant to the position.
Please note: This job posting may be closed at any time by the employer, either due to internal recruitment policies, legal requirements, or once a suitable candidate has been found. We encourage you to apply as early as possible.
Only shortlisted candidates will be contacted.
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