Permanent Claims Consultant | Hollard Vacancies
Job Description
Hollard Vacancies – claims consultant
Location: Pretoria, Gauteng
Company: Hollard
Job Type: Permanent
Job Sector: Insurance
Claims Consultant
Closing Date: 2025/08/21
Reference Number: HOL250805-2
Job Title: Claims Consultant
Business Unit: Hollard Insure
Department: Northern Region
Job Family: Operations – including Claims, Policy Servicing, Underwriting, and Retentions
Job Type Classification: Permanent
Reporting To: Team Leader
Number of Positions: 1
Location: Pretoria, Gauteng, South Africa
Job Advert Summary
An exciting opportunity has opened in our Broker Distribution – Inland Region at Hollard. We are looking for a skilled Claims Consultant to join our team.
Job Purpose
The Claims Consultant will manage claims within branch mandates, ensuring adherence to company standards while contributing to the efficiency of the claims department. The role involves maintaining Hollard’s reputation, applying technical expertise in claims settlement, fostering stakeholder relationships, and supporting business growth and profitability.
Key Responsibilities:
- Technical Expertise: Evaluate and investigate claims to prevent financial leakage.
- Customer Service: Deliver outstanding service to internal and external clients, meeting SLAs and company standards.
- Broker Support: Provide technical guidance and additional assistance beyond standard claims processing.
- Communication: Professionally engage with all parties, responding to queries within 24 hours.
- Claims Registration: Ensure all claims are registered within 24 hours of receipt.
Required Knowledge and Experience:
- 5+ years’ experience in Commercial (including AGRI) & Personal insurance.
- Strong understanding of claims procedures, insurance terminology, and relevant legislation (Prescription Act, Insurance Act, FAIS).
- Underwriting knowledge (policy interpretation, claims impact assessment).
- Basic risk assessment and reinsurance understanding.
- Product and financial knowledge (estimates, premiums, co-insurance).
- FAIS compliance.
Educational Requirements:
- NQF 4 Insurance qualification or equivalent (advantageous).
Hollard is dedicated to fostering an inclusive workplace that values diversity, equity, and belonging. We encourage applications from individuals of all backgrounds, including those with disabilities.
Hollard promotes internal mobility and adheres to Employment Equity principles. No fees are charged for job applications.
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How to Apply
To apply for this position, click the “Apply Now” button or follow the specific instructions provided in the job description. Ensure that your CV and supporting documents are up to date and relevant to the position.
Please note: This job posting may be closed at any time by the employer, either due to internal recruitment policies, legal requirements, or once a suitable candidate has been found. We encourage you to apply as early as possible.
Only shortlisted candidates will be contacted.
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