Pharmacist Assistant QPB

Company: Clicks Group Careers

Job Description
Provide professional, efficient, and confidential pharmacy support while assisting patients, healthcare professionals, and internal teams. Ensure accurate handling of prescriptions, patient profiles, and chronic authorizations in line with SAPC regulations and company standards.

Key Responsibilities

• Interact with customers professionally and maintain strict confidentiality within SOPs and agreed timelines.

• Administer scripts and manage all claiming or capturing procedures accurately.

• Ensure accurate and complete handling of all patient profiles.

• Engage with healthcare professionals as needed.

• Resolve queries and follow up on issues promptly.

• Assist with chronic authorizations and related processes.

• Liaise with other departments to support operational efficiency.

• Perform ad hoc tasks as required.

Knowledge

• Product knowledge, including OTC medications

• SAPC regulations and relevant legal requirements

• Chronic authorization processes and procedures

• Customer service principles

• Ethical work practices and compliance

Skills

• Computer literate (MS Office)

• Customer service oriented

• Team player with integrity

• Accuracy and attention to detail

• Bilingual, with English required

• Adaptable to assist in various departmental duties

• Initiative-driven to ensure patient satisfaction

• Effective time management

• Positive attitude and ability to work under pressure

Competencies

• Adhering to Principles and Values

• Working with People

• Delivering Results and Meeting Customer Expectations

Minimum Requirements

• Minimum 1 year experience as a Pharmacist Assistant Post Basic

• Further Education and Training Certificate in Pharmacist Assistance (Essential)