Permanent GRC Platform Administrator | OUTsurance Vacancies
Job Description
OUTsurance Vacancies – GRC Platform Administrator
Location: Centurion, Gauteng
Company: OUTsurance
Job Type: Permanent
Job Sector: Information Technology
Company Description
OUTsurance has been a driving force in the South African insurance industry for over 27 years. As industry leaders, we innovate with cutting-edge digital solutions while staying true to our human-centric values. Our success is built on the dedication and expertise of our outstanding employees, who continuously raise the bar. If you’re eager to grow your career in a dynamic and engaging environment, this opportunity is for you.
At OUTsurance, you get more than just a job—voted a Top Employer South Africa since 2022, we pride ourselves on being a workplace where you always gain something meaningful.
Job Title: GRC Platform Administrator
Job Description
The GRC Platform Administrator will collaborate closely with the Governance, Risk, and Compliance team to enhance, maintain, and support the low-code GRC system. This role involves improving operational efficiency, ensuring regulatory compliance, and aligning system updates with OUTsurance’s sister companies in Ireland and YOUI in Australia. Flexibility for cross-timezone collaboration is essential.
Job Responsibilities
Governance
- Implement system improvements on the ReadiNow application.
- Maintain support processes in line with ITIL standards at OUTsurance.
- Adhere to IT software change and release processes and standards.
Business Analysis, Solution Design & Testing
- Partner with business units to optimize and embed the ReadiNow platform using lean design principles.
- Focus on understanding business problems and outcomes before proposing solutions.
- Engage with the ReadiNow team to assess platform updates, impacts, and testing needs.
- Facilitate integrations with other IT systems as required.
Application Support
- Deliver high-quality support for the ReadiNow platform across OUTsurance and group companies.
- Collaborate with YOUI and Ireland on shared platform challenges.
- Prioritize and communicate progress on incident resolutions.
- Assist in major incident management and provide after-hours support when necessary.
Documentation & Reporting
- Maintain system documentation, support processes, and procedures.
- Update incident and change request tickets in 4me and Jira systems.
Qualifications
- Bachelor’s degree in Computer Science, Information Systems, or related field (preferred).
OR - 4+ years of experience in:
- Customizing and developing low-code systems (e.g., ReadiNow, O365 Power Platform, SharePoint).
- Designing and building business processes.
OR
- 2+ years of software development experience.
Soft Skills
- Problem-Solving: Critical thinking to develop effective solutions.
- Communication: Strong stakeholder engagement and clarity in interactions.
- Team Collaboration: Proactively work with cross-functional teams using tools like Microsoft Teams and SharePoint.
- Time Management: Prioritize tasks efficiently to meet deadlines.
- Motivation: Continuously improve understanding of key systems and processes.
- Self-Sufficiency: Work independently with discipline while contributing to team success.
- Attention to Detail: Ensure accuracy and thoroughness in testing and deployments.
Technical Skills
- Proficiency in ReadiNow or similar low-code platforms.
- Quick learning and application of new knowledge.
- Understanding of SDLC processes.
- Foundational knowledge of:
- HTML, JavaScript, or other programming languages.
- Business process reengineering and design.
- Conditional statements in programming.
- Entity-relationships.
Additional Information
OUTsurance is committed to Employment Equity. Preference will be given to candidates from designated groups who meet the role requirements.
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How to Apply
To apply for this position, click the “Apply Now” button or follow the specific instructions provided in the job description. Ensure that your CV and supporting documents are up to date and relevant to the position.
Please note: This job posting may be closed at any time by the employer, either due to internal recruitment policies, legal requirements, or once a suitable candidate has been found. We encourage you to apply as early as possible.
Only shortlisted candidates will be contacted.
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