Job Description

Dischem Vacancies – Customer Consultant – Scottburgh Mall (New Store)

Dis-Chem Pharmacies is looking for a committed Customer Consultant to join their new store at Scottburgh Mall. The role involves interacting with customers, providing necessary information about products and services, and addressing customer inquiries, complaints, and concerns.

Minimum Requirements:

Essential:

• Grade 12 / Matric (with at least 60% in English, Afrikaans, and Maths Literacy)

• At least 1 year of experience in administration or public relations

• Strong communication and customer interaction skills

• Computer literate – MS Office

• Willing and able to work retail hours

Advantageous:

• Administration, Customer Service, or Public Relations qualification

• Third additional language

• SAP experience

Job Description:

• Ensure accurate data capturing and completion of documentation.

• Check card balances, card reports, and/or statements for customers.

• Manage daily and weekly inventory control, including cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts, and other promotional materials.

• Ensure accurate transaction processing (TRMS – capturing and reporting).

• Manage stock control and minimize shrinkage.

• Handle checkpoint reversals on statements.

• Ensure manual point allocations on card reports and statements are provided to the Admin Manager daily.

• Maintain effective internal communication within customer service and the benefits program.

• Escalate compliments, complaints, and product sourcing to Senior or Regional Customer Consultants.

• Manage and report complaints and compliments through the customer service diary.

• Respond to written or email queries on various platforms.

• Keep the Store Manager and relevant employees informed about all elements of the benefits program.

• Adhere to excellent telephone etiquette according to Dis-Chem’s SOPs.

• Accurately recruit and capture customer information.

• Coordinate and manage in-store events and promotions.

• Serve as the central point of contact for all general queries, compliments, and complaints.

• Assist customers with queries and refer them to the appropriate departments when necessary.

• Ensure visibility of Benefits Programme signage and promotional materials at the customer service help desk or till points.

• Be visible on the store floor and assist as needed when a second Customer Consultant can relieve you.

• Provide relevant benefits program training to all departments and ensure implementation.

• Adhere to Dis-Chem’s policies, procedures, SOPs, and health and safety rules.

Competencies:

Essential:

• Administration of customer relations

• Strong command of English and Afrikaans

• Exceptional communication and active listening skills

• Problem-solving abilities

• Strong analytical skills

• Patience

• Honest and trustworthy

• Effective time management

• Ability to lead by example

Advantageous:

• Relevant administration course

• Knowledge of the POPI and Consumer Protection Act

• Third additional language

Special Conditions of Employment:

• Willing and able to work retail hours

• Valid driver’s license and own reliable transport for travel to meetings and training

• South African citizen

• Clear credit and criminal records

Remuneration and Benefits:

• Market-related salary

• Medical aid

• Provident fund

• Staff account

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