Store Manager

Company: Clicks Group Careers

Job Purpose:
Lead and direct the store operations team to ensure efficient store performance, service excellence, and achievement of sales, profit, and compliance targets, strengthening the brand’s competitive advantage.

Key Responsibilities:

• Drive the store’s financial performance by maximising sales, monitoring daily targets, executing weekly and monthly sales plans, and taking proactive action as required.

• Manage all operational activities, including expenses, stock control, shrinkage prevention, housekeeping, and administration.

• Oversee in-store visual merchandising to maintain presentation and promotional standards in line with the brand image.

• Recruit, develop, and motivate employees to build capacity and capability that meets current and future business needs.

• Schedule staff according to the Group’s labour policy, ensuring departments are fully staffed.

• Manage all administrative responsibilities efficiently, including weekly time and attendance and employee records submission to HR.

• Implement customer service initiatives and corrective actions to deliver a superior shopping experience, foster loyalty, and achieve club card participation targets.

• Build and maintain strong relationships with stakeholders including centre managers, suppliers, and distribution centres to achieve business objectives and capitalise on opportunities.

• Monitor customer trends, demographics, and competitor activity to identify and act on opportunities.

• Foster collaboration between store operations, pharmacy, and clinic teams to ensure a cohesive customer experience.

• Promote a high-performance culture that drives employee engagement, customer satisfaction, and shareholder value.

• Support the Group’s vision as the customer’s first-choice health and beauty retailer by embodying and promoting company values.

Minimum Requirements:

Education & Experience:

• Grade 12 with 50% in Maths and English (essential)

• B. Degree or Diploma in Retail, Finance Management, Pharmacy, or related field (essential for external applicants)

• Minimum 2 years’ experience in a store management role within retail/FMCG or successful completion of the Clicks Trainee Store Management Programme

• Financial management experience, including budgets, profit and loss statements, and financial ratios

Knowledge & Skills:

• Strong understanding and application of financial management principles

• Retail/FMCG experience with merchandising and promotional knowledge

• Knowledge of stock, cost, risk, and compliance management

• Customer service excellence and labour legislation awareness

• Competency-based interviewing and managerial skills

• Results-driven, planning and organising abilities

• Strong problem-solving skills and customer orientation

• Effective communication and computer literacy

• Financial acumen and commercial awareness

Core Competencies:

• Leading and supervising teams

• Planning and organising

• Delivering results and meeting customer expectations

• Entrepreneurial and commercial thinking

• Decision-making and initiative

• Working effectively with people

• Analytical thinking

• Coping with pressure and setbacks

This role provides an exciting opportunity to lead a high-performing store team while driving sales growth and delivering exceptional customer experiences.