Store Manager

Company: Clicks Group Careers

Job Description
Lead and manage store operations to ensure service excellence, achieve financial targets, and maintain compliance, driving a competitive advantage for the brand. Create a high-performing team culture that delivers exceptional customer experiences, employee engagement, and business results.

Key Responsibilities

• Drive sales performance by monitoring daily, weekly, and monthly targets and implementing proactive strategies to achieve financial objectives.

• Manage all operational activities, including expense control, stock management, shrinkage prevention, housekeeping, and administration.

• Ensure visual merchandising and in-store presentation meet brand standards and promotional requirements.

• Lead, develop, and motivate employees to build capacity and capability for current and future business needs.

• Schedule staff according to labour policies and ensure all time and attendance and employee records are accurately maintained and submitted.

• Implement customer service initiatives to enhance the customer experience, drive loyalty, and achieve club card participation targets.

• Build and maintain strong working relationships with centre managers, suppliers, and distribution centres to maximise business opportunities.

• Monitor customer trends, demographics, and local competitor activity to identify opportunities for growth.

• Promote cohesion and integration between store operations, pharmacy, and clinic teams.

• Support the Group’s vision by living and driving company values.

Minimum Requirements

• Grade 12 (Maths 50% and English 50%)

• B. Degree or Diploma in Retail, Finance Management, Pharmacy, or related field (for external applicants)

• Minimum 2 years’ experience in a store management role within retail or FMCG operations or successful completion of the Clicks Trainee Store Management Programme

• Financial management experience, including budgets, profit and loss statements, and financial ratios

Knowledge and Skills

• Strong understanding of financial management principles

• Retail/FMCG experience with knowledge of merchandising and promotions

• Stock, cost, risk, and compliance management expertise

• Customer service excellence

• Labour legislation and industrial relations practices

• Competency-based interviewing

• Strong managerial, planning, and problem-solving skills

• Results and target driven with a strong customer orientation

• Effective communication and computer literacy

• Financial acumen

Essential Competencies

• Leading and Supervising

• Planning and Organising

• Delivering Results and Meeting Customer Expectations

• Entrepreneurial and Commercial Thinking

• Deciding and Initiating Action

• Working with People

• Analysing

• Coping with Pressures and Setbacks