Job Purpose
We are looking for a highly skilled and experienced Service Centre Manager to oversee the management, implementation, and monitoring of our service-focused Service Centre operations. The successful candidate will be responsible for ensuring the efficient receipt, storage, and delivery of goods to customers in a timely and accurate manner, aligning with Pepkor’s operational standards.

Education and Experience

• Grade 12

• Relevant tertiary qualification in logistics

• 5+ years of experience in consumable goods management

Key Responsibilities

• Plan, manage, and monitor warehousing operations to ensure optimal efficiency.

• Oversee inventory control and safekeeping practices within the Service Centre.

• Ensure compliance with all relevant safety and operational policies and procedures.

• Manage the Service Centre budgets to achieve financial goals.

• Drive performance optimization and reporting of key performance indicators (KPIs).

• Foster a customer-centric environment, ensuring high levels of satisfaction.

• Effectively manage self-performance while collaborating with the team.

Key Competencies

• In-depth knowledge of inbound management, network modeling, and optimization.

• Strong records maintenance and fleet management skills, including fleet utilization, maintenance/repair, and cost control.

• Proficiency in distribution safety and responsible care practices.

• Experience in returns management and logistics planning.

• Ability to control and forecast budgets effectively.

• Expertise in warehouse and inventory management.

• Skilled in logistics cost analysis and demand forecasting.

• Building maintenance management experience.

• Resource management and effective judgment/decision-making skills.

• Solid knowledge of warehousing systems and transport applications.

• Proficient in MS Office applications and logistics provider contract execution.

• A strong focus on customer orientation and relationship management.

• Personal resilience and the ability to engage diverse teams effectively.

• Risk management, integrity, and alignment with organizational values.

• Proven leadership skills, with the ability to lead change and enhance business performance.

If you are a highly driven individual with a strong background in logistics and service centre management, apply now to be a part of the dynamic team at Pepkor. Your expertise will contribute to our continued success and customer satisfaction.