Permanent Business Analyst | Allan Gray Vacancies
Job Description
Allan Gray Vacancies – Business Analyst | Retail Client Services | Client Service Solutions
Location: Cape Town, Western Cape
Company: Allan Gray
Job Type: Permanent
Job Sector: Retail
Business Analyst | Retail Client Services | Client Service Solutions
About Allan Gray
Allan Gray is an investment management firm dedicated to building long-term wealth for our clients. We prioritize our clients’ interests above all else, designing products and fee structures that align our success with theirs. Our commitment to excellent client service reinforces the trust and confidence clients place in us.
The Retail Client Services team is the primary touchpoint for clients, including investors and independent financial advisers, playing a crucial role in shaping their experience with Allan Gray. The Client Experience (CX) team drives the strategy and execution of solutions to enhance this experience.
Role: Business Analyst – CX Data Analytics Specialisation
The CX team consists of Business Analysts, Specialists, and Product Owners. As a Business Analyst, your primary responsibility is to provide in-depth analysis and project support, leveraging data to solve client service challenges. This fast-paced, high-performance environment emphasizes data-driven decisions and measurable business impact.
Strategic Alignment
- Deliver business intelligence that supports and enhances the client experience and retail strategy.
- Serve as the data competence center for Retail business, with expertise in client interaction data across all servicing channels.
- Generate insightful analysis to improve decision-making and identify opportunities for CX improvements.
Long-Term Objectives
- Client Behavioral Analysis: Develop a holistic understanding of client behavior by integrating interaction data from multiple channels with client profiles.
- Data Governance: Enhance data accuracy, usability, and documentation to support analytics and compliance.
- Predictive Analytics: Use historical data and statistical modeling to forecast future outcomes.
- Operational Efficiency: Identify inefficiencies in client interactions and optimize channel usage for scalability.
- Blended Analytics: Combine offline and online client behavior data to enrich insights.
- Empower Business: Provide tools and training to enable self-sufficiency in basic data analytics.
- Continuous Improvement: Refine and enhance business-as-usual (BAU) processes.
Qualifications and Experience
- Degree in an analytical or quantitative field (e.g., computer science, engineering, statistics, data science, commerce).
- 1.5+ years of relevant experience.
Skills
- Proficiency in Microsoft Office (Excel, Power BI).
- SQL coding, interpretation, and optimization.
- Understanding of AI concepts and applications.
- Python (advantageous).
- Experience with Snowflake (advantageous).
- Strong analytical, numerical, and problem-solving skills.
- Excellent verbal, written, and interpersonal communication.
- Detail-oriented, organized, and self-motivated.
- Ability to collaborate across teams and engage stakeholders.
Core Responsibilities
- Data gathering, cleaning, and analysis.
- Generating actionable reports and insights.
- Managing BAU and ad-hoc data requests.
- Developing and maintaining operational dashboards.
- Supporting business case development and change management.
Key Outcomes
Technical Data Analysis
- Hands-on experience with SQL, Power BI, Snowflake, and Python.
- Application of statistical and machine learning techniques.
- Business intelligence and data visualization expertise.
Relationship Management
- Building a cross-functional network, particularly with IT and Retail Client Services.
- Serving as the primary contact for client interaction data.
Business Analysis & Problem-Solving
- Conducting detailed data analysis for CX projects.
- Gathering requirements, interpreting data, and recommending solutions.
- Tracking and documenting business value, processes, and problems.
Project Management
- Supporting or leading ad-hoc projects.
- Engaging stakeholders and managing risks.
Location
Cape Town
Closing Date
8 September 2025
APPLY NOW
How to Apply
To apply for this position, click the “Apply Now” button or follow the specific instructions provided in the job description. Ensure that your CV and supporting documents are up to date and relevant to the position.
Please note: This job posting may be closed at any time by the employer, either due to internal recruitment policies, legal requirements, or once a suitable candidate has been found. We encourage you to apply as early as possible.
Only shortlisted candidates will be contacted.
67 total views, 3 today