Permanent Executive Head: Operations | Sanlam Vacancies
Job Description
Sanlam Vacancies – Satrix Executive Head: Operations
Location: Sandton, Johannesburg
Company: Sanlam
Job Type: Permanent
Job Sector: Operations
Satrix Executive Head: Operations
Who We Are
Sanlam Investment Group
The Sanlam Investment Group is uniquely equipped to empower generations to be financially confident, secure, and prosperous. With extensive in-house expertise and strategic partnerships, we access global asset classes—public and private, active and passive—to create investment solutions that serve our clients’ best interests and drive societal impact. Backed by the Sanlam Group’s balance sheet, we excel in investing alongside clients, particularly in private markets.
As one of Southern Africa’s largest and most diversified financial services firms, we manage over R2 trillion in assets. We are a B-BBEE Level 1 contributor and a leading black-empowered asset manager on the African continent.
Satrix
Satrix is South Africa’s premier provider of index-tracking investment products and ETFs, with over R240 billion in assets under management. Our offerings include ETFs, index-tracking unit trusts, and tailored portfolios for retail and institutional clients. A key part of our mission is democratizing investments for all South Africans, supported by our no-minimum online platform, SatrixNOW. Satrix is a proud member of the Sanlam Investment Group.
Role Description
As the Satrix Executive Head: Operations, you will drive operational strategy and execution, ensuring excellence in business processes, risk governance, and client experiences. This leadership role focuses on cost discipline, investment operations, platform efficiency, and scalable growth while co-leading product innovation in alignment with Satrix’s strategic objectives.
Key Responsibilities
Operations Management
- Oversee daily operations across corporate and branch platforms.
- Lead the Satrix Manco and operations team, ensuring efficiency and alignment with strategic plans.
- Develop and implement policies, procedures, and controls to enhance operational performance.
- Coordinate internal and group support services to drive seamless execution.
Product Development
- Align operational implementation with Satrix’s product strategy and business goals.
- Manage the product roadmap for ETFs and unit trusts, ensuring timely launches and updates.
- Collaborate with Legal, Compliance, JSE, and other stakeholders to streamline product development.
Operational Strategy & Leadership
- Define and execute strategic operational objectives for the business.
- Enhance client service through process optimization and efficiency improvements.
- Represent Satrix in key forums and foster collaboration across Sanlam Group and external partners.
Stakeholder Management
- Build relationships with regulators (JSE, FSCA, STRATE) and outsourced providers.
- Engage internal and external stakeholders to unlock value and drive ETF capabilities.
Co-Branding
- Develop and execute co-branding strategies in line with Satrix’s objectives.
- Mitigate risks, oversee initiatives, and measure KPIs for continuous improvement.
People Management
- Lead and develop a high-performing operations team.
- Implement effective people practices and optimize the target operating model.
Requirements
- 8+ years in senior management within Investment Management Operations (financial services).
- Experience in indexation, ETFs, and Asset Management Manco operations is advantageous.
- Business Management degree or related qualification.
- Strong understanding of financial services operational principles.
Proficiency & Experience
- Leadership in cross-functional, fast-paced environments.
- Strategic thinking, stakeholder management, and project execution expertise.
- Adaptability to changing market and organizational needs.
Qualification & Experience
- Degree with 8–10 years of related experience.
Knowledge & Skills
- Strategic operations planning
- Stakeholder and risk management
- Competitor and market analysis
- Budget and process optimization
Personal Attributes
- Strategic thinker with strong business acumen
- Customer-centric and results-driven
- Collaborative, resilient, and agile
Build a Career with Us
Sanlam is committed to fostering growth and development across its businesses, including Sanlam Investment Group. We value diversity and transformation, striving for an inclusive workplace that drives sustainable success.
Core Competencies
- Innovation and customer focus
- Resilience and collaboration
- Results orientation and strategic alignment
Our Commitment to Transformation
Sanlam Group champions diversity and equity, integrating these principles into our employment equity plan and selection process.
APPLY NOW
How to Apply
To apply for this position, click the “Apply Now” button or follow the specific instructions provided in the job description. Ensure that your CV and supporting documents are up to date and relevant to the position.
Please note: This job posting may be closed at any time by the employer, either due to internal recruitment policies, legal requirements, or once a suitable candidate has been found. We encourage you to apply as early as possible.
Only shortlisted candidates will be contacted.
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